Product Information
What kind of quality are your shirts?
Are these shirts genuine?
What are the actual sizes for your shirts?
Returns
Billing
Can I order over the phone?
When I receive my order confirmation does this mean I have been billed?
How do I pay using PAYPAL?
Where do I send Checks/Money Orders?
General
How will I know if there is a problem with my order?
I want to speak with someone about my order. Who do I call?
If I have ordered a shirt online does that guarantee that it is in stock?
If my item is out of stock will I need to re order or will it be shipped to me automatically?
Are the items on your web site official band merchandise?
How are credit card orders billed?
What are your standard shipping methods?
What are your shipping rates?
Will FedEx deliver to a P.O. Box?
What is Fed Ex's cut off time?
Using standard shipping methods how long will my product take to arrive once I've placed my order?
Do you have expedited shipping methods available?
PRODUCT INFORMATION
What kind of quality are your shirts?
All of our shirts are 100% cotton, heavyweight (5.3 ounce or better), pre-shrunk tshirts. Most of the shirts we use are made by Anvil, Delta, Cygnus, and Gildan.
Are these shirts genuine
Yes, we have a license from each band to manufacture their t-shirts. In most cases we also supply the bands with shirts to sell on tour.
What are the actual sizes for your shirts?
Sizing is as follows:
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RETURNS
What is your return policy?
JSR Merchandising will exchange or refund shirts ordered from us that have not been washed or worn.
If the order was filled as requested on your order form we can not refund the cost of shipping. This includes both the original cost or any cost incurred thereafter pertaining to the exchange or refund.
If JSR Merchandising is responsible for the error we will exchange or refund shirts that have not been washed or worn. We will also reimburse the shipping cost incurred for exchanging or refunding the item.
All items must be returned (postmarked) within 14 days of receipt. Please include a copy of your original receipt. Videos, music, and songbooks will be exchanged for the same item only, if opened. JSR Merchandising reserves the right to make all final decisions regarding returns.
topBILLING QUESTIONS
Can I order over the phone?
Yes, please call customer service at 1-800-863-0028 or 1-603-740-5624.
When I receive my order confirmation does this mean I have been billed?No, you are not billed until your order ships from our location. You are also not billed for any item that has not shipped. If your item is back ordered you will not be billed until that item has been shipped.
How do I pay using PAYPAL?Electing PayPal as the payment method for your order does not automatically charge your account. After ordering on our site you must visit www.PayPal.com and manually make a payment. Be sure to pay for your order total including the shipping cost and not just the merchandise. Payments can be made to paypal@jsrdirect.com via the ‘SEND MONEY’ tab.
Where do I send Checks/Money Orders?
Send checks, money orders (made out to "JSR Merchandising") along with your order to:
JSR Merchandising
PO Box 546
Dover, NH 03821
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GENERAL QUESTIONS
How will I know if there is a problem with my order?
We will email you with problems after the order has been processed. This generally takes 2-3 days after the order is placed. If you have not supplied an email address we will call the supplied phone number.
I want to speak with someone about my order. Who do I call?Please call customer service at 1-800-863-0028 or 1-603-740-5624.
If I have ordered a shirt online does that guarantee that it is in stock?No, there are times when an item will be out of stock. The website while updated often can at times not mirror the inventory levels on a constant basis. If you want to check stock on an item you email custserv5@jsrdirect.com , these request are generally answered the same day they are received.
If my item is out of stock will I need to re order or will it be shipped to me automatically?If an item is out of stock and not listed on your invoice as being back ordered you will need to re order. There will be a time frame to account for listed on your invoice. If the item is listed as being back ordered on your invoice it will be shipped to you upon its replenishment.
Are the items on your web site official band merchandise?JSR Merchandising is an official licensee of all bands that we sell product for on our web site. We have a relationship with every band and have permission to print and sell their products.
How are credit card orders billed?All credit card billing will appear on your statement as “JSR Merchandising”.
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SHIPPING QUESTIONS
What are your standard shipping methods?
Continental U.S.
Our standard method for shipping is USPS for all orders under $100.00 in U.S. funds. Any order at or over $100.00 is shipped via UPS Ground for Continental United States customers.
International Customers
Our standard method for shipping is USPS for all orders under $100.00 in U.S. funds. Any order at or over $100.00 is shipped via Global Priority for non-continental United States customers.
What are your shipping rates?
For a list of our US/CAN/INTNL Shipping Rates Click Here.
Will FexEx deliver to a P.O. Box?
No, In order to receive an item via FedEx you must supply a valid address.
Using standard shipping methods how long will my product take to arrive once I've placed my order?
Orders are downloaded and processed each morning Monday thru Friday. It generally takes 2-3 days to process and pack an order. Transit time is dependent upon your location; see below for approximate transit times.
SHIPPING ESTIMATES UNITED STATES CANADA/MEXICO INTERNATIONAL 2-4 weeks 2-4 weeks 4-6 weeks